Frequently Asked Questions
Everything you need to know about your luxury skincare experience.
What are your standard shipping times and costs?
We offer complimentary standard shipping on all orders. Deliveries typically arrive within 3-5 business days, while express shipping options are available at checkout for expedited delivery.
What is your return policy for skincare products?
We accept returns of unopened and unused products within 30 days of purchase. Due to hygiene standards, we cannot accept returns on items that have been opened or used unless they are defective.
Are your products suitable for sensitive skin?
Our formulas are developed with the highest quality ingredients; however, we recommend reviewing the full ingredient list on the product page or consulting with a skincare specialist if you have specific sensitivities.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.
Do you offer complimentary samples with orders?
Yes, every order includes a selection of complimentary samples, allowing you to discover new additions to your luxury skincare ritual.